1. Introduction
Crave Connect Limited (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Crave Connect mobile application (“App”).
2. Information We Collect
Users
- Name, email address, phone number
- Delivery address and location
- BVN (used only for virtual account creation where applicable)
Restaurants
- Business name, owner name
- CAC registration details
- NIN or BVN for verification
- Business address and bank account details for withdrawals
Riders
- Name, date of birth, phone number, email
- Address and location
- Vehicle image for identification
Payment Information: Crave Connect Limited does not store full payment card or banking details on its servers.
3. How We Use Your Information
- To create and manage user accounts
- To process food orders and deliveries
- To enable subscriptions, deposits, and withdrawals
- To verify identity and prevent fraud
- To provide customer support and important updates
4. Payments & Third-Party Services
We use trusted third-party payment providers:
- Monnify: Processes virtual accounts and card payments.
- Flutterwave: Processes deposits, withdrawals, and transactions.
All sensitive financial data is handled directly by these providers according to their respective security and privacy policies. Crave Connect Limited never stores full card or banking credentials.
5. Data Storage & Retention
User data is securely stored using cloud infrastructure such as Firebase and related services.
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.
6. Account & Data Deletion
Users can permanently delete their account directly from within the App:
Settings → Account → Delete Account
When an account is deleted:
- Personal profile information is deleted or anonymized
- Access to the App is revoked
Financial transaction records and order history may be retained where required to comply with legal, tax, or regulatory obligations. These records are securely stored and are no longer linked to an active user account.
Once deleted, the account cannot be restored.
For additional assistance, users may contact us using the details below.
7. Data Sharing
- With restaurants and riders to fulfill orders
- With service providers supporting App operations
- When required by law or regulatory authorities
We do not sell personal data to third parties.
8. Data Security
We use industry-standard security measures to protect your data. However, no electronic storage system is completely secure.
9. User Rights
- Access and update personal information
- Request account and data deletion
- Opt out of marketing communications
10. Children’s Privacy
Crave Connect is not intended for children under the age of 13. We do not knowingly collect personal data from children.
11. Cookies & Analytics
We use analytics tools to improve app performance and user experience. These tools collect non-personal usage data.
Analytics data is anonymized and is not used for advertising or tracking across third-party apps.
12. Changes to This Policy
This Privacy Policy may be updated from time to time. Updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
- Phone: +234 701 066 8957
- Email: support@craveconnect.net
- Address: Crave Connect Limited, Nigeria
Last Updated: January 2026